dimanche 13 décembre 2020

Is Dark Pattern design right or wrong (for business)?

Dark pattern design is deception and dishonesty by design. The technique feeds off and exploits the fact that consumers skim-read stuff they're presented with. This works because humans are lazy in the face of boring and/or complex looking stuff. Most people will take the path of least resistance. Especially if it's being reassuringly plated up for them in handy, push-button form.

Dark patterns used to obtain consent to collect users' personal data often combine unwelcome interruption with a built in escape route. The opt out — if there is one — will be near invisible; Greyscale text on a grey background is the usual choice. Some deceptive designs even include a call to action displayed on the colorful button they do want you to press — with text that says something like 'Okay, looks great!' — to further push a decision. It's 'consent' by the spotlit backdoor. The trick is to encourage users not to read or contemplate a service's terms and conditions, and therefore not to understand what they're agreeing to.

I also read a related blog titled Your App Makes Me Path by Serious Pony. It is said that a dark pattern on a website based on an experiment adds stress to a person. We know this is wrong for the user, but there are alternative ways to reduce this stress

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